Every digital Weather Certificate is covered by our 30-day money-back guarantee. If something is not right, contact us and we will help make it right.
1. Our 30-day guarantee
You may contact us within 30 calendar days of your purchase to request a correction, replacement or refund. The 30-day period begins on the date shown in your order confirmation.
2. When you can request help
Please contact us if your certificate was not delivered, the file cannot be opened, you were charged more than once, or the certificate contains an error caused by our service. We will normally offer a corrected file or replacement first, but you may also request a refund under the guarantee.
3. Personalised information
Weather Certificates are created from the date, location, name and message entered during the order. Please review these details carefully. If you notice a mistake in information you supplied, contact us as soon as possible. We will make reasonable efforts to provide a correction.
4. How to request a refund
Email [email protected] with your order email address, order reference and a short explanation of the issue. Please do not include payment card details. We may ask for a screenshot or copy of the affected file so we can resolve the problem.
5. Refund processing
Approved refunds are returned to the original payment method. We will confirm when the refund has been issued, but your bank or payment provider may take additional time to show it in your account. Any difference caused by exchange rates or provider fees is outside our control.
6. Contact
For refund requests or questions about this policy, email us at [email protected].